Hospital Support Specialist
Are you looking for a rewarding career in hospital administration? As a Hospital Support Specialist, you will be trained to provide valuable clerical, secretarial, and administrative support in public and private health care settings.
Delivery Method: In-Class
Duration: 51 weeks, including a 6-week practicum
Starts: Twice per year (February and June)
Are you looking for a rewarding career in hospital administration? As a Hospital Support Specialist, you will be trained to provide valuable clerical, secretarial, and administrative support in public and private health care settings. Hospital Support Specialist graduates can hold a variety of job titles, but typical duties can include the admitting and registration of patients into various departments and/or hospital units, billing, collecting patient data, data entry, clerical tasks, and retrieving, assembling, and disassembling patients’ charts.
Stenberg College is the only private post-secondary school in BC offering this unique industry-specific program specializing in administrative duties within the health care field. Students receive training in medical terminology, professional communications, office operations, keyboarding/data entry, registration, diagnostic imaging, release of information, health records clerical duties, Meditech, and other computerized health information systems as applicable.
This program will prepare graduates for entry-level employment as an Admitting/Registration Clerk, Health Records Clerk, Diagnostic Imaging Clerk, Hospital Switchboard Operator, Medical Secretary, and much more.
PTIB is responsible for setting standards of quality and ensuring consumer protection. Stenberg College has also received the BC government’s Education Quality Assurance (EQA) designation which is BC’s brand or “seal” of quality post-secondary education for both public and private institutions.
All of our programs are developed in collaboration with industry to meet their needs, which is why our graduates are so successful.
Over 92% of our graduates are employed in their field of study within 6 months of graduation.
Based on employment statistics gathered by Stenberg College, the entry-level wage range of Hospital Support Specialist is from $18.16 – $21.00 per hour depending on experience and location. Some positions can lead to clerical supervisory roles for which the wage ranges from $23 – $28 per hour.
- Completion of Grade 12 or equivalent
- Passing Stenberg College entrance examination
- Successful completion of a short written essay
- Passing Verbal Test of English (if English is a Second Language)
- Passing Stenberg College entrance interview
- Minimum typing speed of 20 wpm
- Completion of a Criminal Record Consent Form under the Criminal Record Review Act
Prior to Program Admission, Program Advisors will outline practice education requirements for the program. Upon enrollment, students will be informed of next steps and timelines. Non-compliance could result in program dismissal. Requirements for practice education placements include:
- Acceptable Criminal Record Search under the Criminal Record Review Act
- Proof of Immunity Status as required by industry
- Acceptable Medical Examination Form completed by a physician
NB: Additional criteria may be required to fulfill industry guidelines; students will be informed in advance of any requirements that need to be fulfilled for placements.
- Orientation and Student Success Skills
- Keyboarding and Computer Fundamentals
- Medical Terminology/Anatomy/Physiology/Pathology
- Professional Communications
- Clinical Procedures
- Medical Office Procedures
- Medical Billing
- Career Search Strategies
- Hospital Specialization
- Registration Services
- Release of Information
- Records Management
- Diagnostic Imaging Procedures
- Community Wide Scheduling / Program Review
- Consolidated Practice Experience
Orientation and Student Success Skills
This course will provide a comprehensive orientation to Stenberg College and the program you have enrolled in. As with all new things, there will be some challenges to overcome; however, with this course, you will become familiar with your new environment and the resources available for your use. You will gain effective learning and study strategies, become familiar with course and research online resources, enhance reading and writing skills, participate in activities to increase self-awareness, communication, and accountability, and develop teamwork skills.
Keyboarding and Computer Fundamentals
This course is designed to provide you with a detailed introduction to correct typing technique and the computer skills required to work in a fast-paced environment. Throughout the course, you will use a simulated program to improve proficiency with the Internet, Windows environment, and Microsoft Office (Outlook, Word, Excel, and PowerPoint). You will also focus on the development and maintenance of accurate keyboarding skills and work to maintain the minimum typing requirement set by the program.
This intensive module will cover Medical Terminology, Anatomy, Physiology and Pathology. Whilst learning medical terminology, you will begin to work with various medical word parts, become fluent in the pronunciation and spelling of these parts, and proficient with the building and breaking down of medical terms to determine meaning. With this knowledge, you will move on to learn about each body system’s general function; system parts, their specific function and location of system parts; relationship with other systems; and common pathologies including lab and diagnostic tests, signs, symptoms, and prognosis of those pathologies.
The ability to work and communicate effectively in a professional environment is a high-demand skill. This course will help you navigate the professional environment with a specific focus on working and communicating with others, behaving ethically and professionally, and being accountable and responsible.
This course will introduce you to pharmaceutical terms and regulations that govern the drug industry. You’ll gain the knowledge necessary to communicate information between patients, pharmacists, and physicians. Emphasis will be on the classifications, spelling, and pronunciation of the most commonly ordered prescription medications. The study of related abbreviations, symbols, routes of administration, and systems of measurement used in prescriptions will also be discussed.
This course is designed to provide the Hospital Support Specialist with the skills to perform basic clinical procedures, including the use and management of medical equipment, and the knowledge required to maintain infection control. When you take this course, you will assist a physician with specific examinations and procedures, and will perform basic diagnostic tests.
Medical Office Procedures
This course will introduce you to the duties and procedures necessary to work in a health care setting. Topics covered include: reception skills, appointment scheduling, telephone techniques, interpersonal skills, stress management, inventory control, mail processing, filing, and record management procedures. Medical law, ethics, and financial records will also be covered.
In this course, you’ll be introduced to all aspects of effective medical billing and will become familiar with procedures and forms related to alternate billing, including: Workers’ Compensation Board, ICBC, Department of Veterans’ Affairs, RCMP, out-of-province billing, and medical-legal billing. The emphasis will be on understanding and using the preamble and fee schedule from BCMA, and using this knowledge to handle claims manually and bill electronically to the provincial insurer. You will also become competent in the WOLF billing system and aspects of the operation of a paperless office system.
Career Search Strategies
This course is offered in combined online and classroom delivery format. You will learn to network effectively (online and in person), to search and apply for jobs, and to prepare targeted resumes and cover letters. You are also provided with coaching and individualized instructor feedback on your resume, cover letter, and interview skills.
As a Hospital Support Specialist, you will have many opportunities to embark on a variety of careers within the health field. This course will introduce you to the various hospital specializations available in the industry. You will have an opportunity to meet with industry specialists and learn more about exciting careers opportunities open to you as a Hospital Support Specialist.
This course provides you with the theory and hands-on understanding of admitting and procedures involved in registration services and patient access in most hospitals. During this course, you will complete MediTech training for ADT and come to understand the interaction between ADT systems and other departments and their systems. You will learn strategies and tips for searching records in the database, strategies for capturing the appropriate data to be entered into the system, and the importance of accuracy and standards for entering information.
This course will also include: generating reports; procedures to follow with expired patients; morgue duties and responsibilities; communication with funeral homes; extended care and alternate level care placements; bed booking and bed assignment; communication strategies; business office procedures within the admitting department; out-patient and in-patient registrations, which includes pre-admissions; Operating Room booking; and an overview of policies and procedures in various medical institutions.
Release of Information
This course provides you with an introduction to British Columbia’s personal information privacy legislation for both public bodies (BC’s Freedom of Information and Protection of Privacy Act [FOIPPA]) and private bodies (the Personal Information Protection Act [PIPA]), along with the application of these legislations in processing requests for release of personal information (ROI). Pertinent enactments of British Columbia and Canada will also be introduced in relationship to their application to privacy legislation.
You will learn to apply appropriate privacy legislation to ensure the collection, use, and disclosure of personal information (associated with general office and department procedures) is in compliance with these legislations.
The focus of this course is on theory and hands-on experience in the role of a Clerk in a Health Records Department. Terminal digit filing, retrieval of patients’ charts, assembly of patients’ charts, as well as other general clerical duties required to work within a Health Record Department are covered. You will also discuss Quantitative Analysis. During this portion, you’ll learn how to ensure accurate completion of patient records. You’ll also gain hands-on MediTech Client Server experience in a computer lab because complete, accurate, and current records are essential in providing continuing patient care.
Diagnostic Imaging Procedures
You’ll master the fundamentals of scheduling and registering patients for medical imaging procedures, including taking patient registration data and data entry. You’ll be taught reception and clerical functions, including typing procedural lists, assembling, filing, retrieving and transmitting images, documents, records, and reports, and managing electronic files in a diagnostic imaging environment.
Community Wide Scheduling / Program Review
This course will provide you with an introduction and hands-on practice at a local hospital computer lab, with the basics of Community Wide Scheduling. To prepare for employment testing, you will complete an online program review of various parts of the program including medical terminology, anatomy, and physiology.
Consolidated Practice Experience
Your Consolidated Practice Experience (CPE) in various departments in a hospital setting will give you the opportunity to practice the skills you’ve learned in the Hospital Support Specialist classroom, and to further develop and master those skills. This course will provide you with experiences that will refine your skills to the level of competency required in an area of hospital specialization.
You’ll receive Red Cross First Aid Certification in Cardiopulmonary Resuscitation (CPR), Health Care Provider (HCP), and Automated External Defibrillation (AED). This industry standard certification is valid for three years.
Personal and Professional Development (PPD) Skills Certificate
The Personal and Professional Development (PPD) Skills Certificate is a self-directed, online certificate that is designed to enhance your soft skills. The six PPD workshops cover Professionalism, Quality Service, Feedback, Diverse Teams, Conflict Resolution, and Leadership. Together, these workshops will prepare you to effectively approach and resolve real-life situations.
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