Veterinary Office Administrator

If you are looking for an exciting career in the Animal Care Industry, Stenberg College’s Veterinary Office Administrator Diploma program will train you with the highly transferable skills necessary for this in-demand career.

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    Delivery Method

    Delivery Method: In-Class

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    Duration: 39 weeks, including a 3-week practicum

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    Starts: Twice per year (May and Sept)

If you are looking for an exciting career in the Animal Care Industry, Stenberg College’s Veterinary Office Administrator Diploma program will train you with the highly transferable skills necessary for this in-demand career.

Stenberg’s Veterinary Office Administrator Diploma program combines veterinary office administration, client customer service and animal health & wellness training. Veterinary Office Administrators provide support to Veterinarians, Veterinary Technicians, Animal Welfare Attendants, Animal Shelter Attendants and the Pet Owners. Veterinary Office Administrators function as an integral part of the Veterinary and Animal Shelter practice by managing the front office, assisting with animals and clients, and ensuring smooth operation of the clinic or shelter. While Veterinary Office Administrators may occasionally assist with animals, their primary job duties are administrative.

Stenberg College is accredited by the BC government’s Ministry of Advanced Education through the Private Training Institutions Branch (PTIB).

PTIB is responsible for setting standards of quality and ensuring consumer protection. Stenberg College has also received the BC government’s Education Quality Assurance (EQA) designation which is BC’s brand or “seal” of quality post-secondary education for both public and private institutions.

All of our programs are developed in collaboration with industry to meet their needs which is why our graduates are so successful.

Over 92% of our graduates are employed in their field of study within 6 months of graduation.

As a Veterinary Office Administrator, you’ll find opportunities for employment in veterinary clinics and animal shelters. Based on employment statistics gathered by Stenberg College, Veterinary Office Administrators can expect to earn up to $18 per hour depending on experience and location.

Employers have indicated that graduates who gain experience in the field may have the opportunity to transition into Veterinary Field Administrators, Coordinators/Clinic Managers, etc. Many positions in this industry have the opportunity to work a flexible schedule and include health benefits.

  • Completion of Grade 12 or 19 years of age or older
  • Minimum typing speed of 20 WPM
  • Passing Stenberg College entrance examination
  • Passing Stenberg College entrance interview
  • Successful completion of a short written essay
  • Passing Verbal Test of English if English is a Second Language
  • Completion of Criminal Record Consent Form under the Criminal Record Review Act

Prior to Program Admission, Program Advisors will outline practice education requirements for the program. Upon enrollment, students will be informed of next steps and timelines. Non-compliance could result in program dismissal.

Please click the course title below to scroll to the course description:

Orientation & Student Success Skills

This course will provide a comprehensive orientation to Stenberg College and the program you are enrolled in. As with all new things, there will be some challenges and excitement; this course, will explore transitioning as a college student, review learning styles, enhance critical thinking, and familiarize you with the resources available for your use. This course covers student success skills where you’ll learn effective study habits (specifically to improving both reading and writing skills) based on your own personal learning style. Life skills exercises are also integral to the course, teaching communication, accountability, teamwork, self-awareness and building an understanding of the impact you have on others.

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Keyboarding, Computer & Social Media Fundamentals

This course is designed to provide you with a detailed introduction to correct typing technique and the computer skills required to work in a fast-paced environment. Throughout the course, you will use a simulated program to improve proficiency with the Internet, Windows environment, and Microsoft Office (Outlook, Word, Excel, and PowerPoint). You will also focus on the development and maintenance of accurate keyboarding skills. This course will also focus on social media and its use in marketing in the veterinary industry.

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Introduction to Veterinary Clinic & Animal Shelter Operations

In this course you will be introduced to how veterinary clinics and animal shelters are operated. You will be able to compare the two environments and understand the differences between them. You will also attend an Industry Observation Day.

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Veterinary Medical Terminology/Anatomy & Physiology

In this course you will learn about Veterinary Medical Terminology, Anatomy and Physiology. Whilst learning medical terminology you will begin to work with various medical word parts, become fluent in the pronunciation and spelling of these parts and proficient with the building and breaking down of medical terms to determine meaning. With this knowledge you will move on to learn about each body system’s general function; system parts, their specific function and location; relationship with other systems.

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Veterinary Immunology, Vaccines & Parasitology

In this course you will gain fundamental knowledge of veterinary immunology, parasitology, and vaccinations and their schedules. You will also learn about infectious diseases in felines and canines including their signs, symptoms and treatment methods.

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Dog & Cat Breed Identification and Behaviours

In this course you will be familiarized with the various popular dog and cat breeds. You will learn how the Canadian and American Kennel Clubs and Cat Fanciers’ Association classify dog and cat breeds. You will become practiced at identifying popular breeds of both dogs and cats. You will explore common canine and feline behaviours, and physical characteristics.

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Professional Communications & Client Relations

The ability to work and communicate effectively in a professional environment is a high demand skill. This course will help you navigate the professional environment with a specific focus on working and communicating with others, behaving ethically and professionally, and being accountable and responsible.

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Animal Welfare: Principles & Practices

In this course you will learn about standards of animal care, the freedoms and rights of animals, veterinary ethics and legal issues as well as societies that look after the humane treatment of animals, including the Canadian Federation of Humane Societies and the British Columbia Society for the Prevention of Cruelty to Animals.

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Veterinary Office Procedures

This course will prepare you for the wide range of duties performed in the front of a veterinary office. It will cover topics such as office equipment, medical records, booking appointments, and office maintenance.

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Veterinary Workplace Software Solutions

Veterinary offices, like other medical practices and hospitals today, rely on computers for scheduling, organizing data, tracking patient information, accounting and billing, messaging, and the daily organization of the practice. This course will introduce you to the veterinary software NEO and will allow you to have hands on practice on their cloud based system.

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Veterinary Billing & Accounting Practices

One of the many tasks in a veterinary office is requesting and accepting client payments. In this course you will learn how the billing process works, when fees should be adjusted or canceled, and what to do when an account is past due. You will also practice reviewing and entering payments into IDEXX Neo Software.

Course Concepts: Veterinary fees, Credit, Billing, Collections, Cash in/ Cash out

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Animal Handling, Safety & Restraint Techniques

Veterinary safety practices are important to the well-being of the veterinary staff, clients, and patients within the veterinary office. In this hands on course you will gain an understanding of the health and safety implications of handling, restraining and moving animals. You will also learn about other workplace safety hazards such as zoonotic diseases and exposure to x-rays.

Course Concepts: Workplace hazards, Handling and restraining

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Veterinary Clinical Procedures

In this course you will learn about asepsis in the veterinary clinic including common disinfectants and other sterilization methods. You will also learn methods for administering medication to cats and dogs as well as infectious disease control.

Course Concepts: Sterilization, Infectious disease control, Administering medication

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Advanced Professional Communications & Client Relations

In this course you will build on the knowledge you gained in VOA120: Professional Communications & Client Relations. This course will allow give you hands on experience practicing your communication skills including telephone manners and body language.

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Veterinary Referrals, Retail & Client Education

During this course you will learn about different types of specialty veterinary practices. You will also focus on topics such as specialty diets, flea medications, pet insurance, as well as working in a retail environment.

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Clinical Communications & Client Grief Coaching

In this course you will learn about supporting clients through the grieving process as well as how to deal with difficult clients. You will learn about aftercare support services, the grieving process and other clinical communications.

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Your Consolidated Practice Experience (CPE) will give you the opportunity to practice the skills you’ve learned in the classroom, and to further develop and master those skills within a professional veterinary office, hospital, or shelter. This course will provide you with experiences that will refine your skills to the level of competency required as a Veterinary Office Administrator.

*Students will be provided with a total of 4 Industry Observation Days during the VET 100, VET110, VET115 and VET165 courses prior to the 3 week block practicum at the end of the program. NOTE: Attendance at the 4 Industry Observation Days is mandatory for course mastery.
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You could be eligible for Employment Insurance funding for education, government student loans, as well as other financing options; Stenberg’s Financial Aid Officer would be happy to provide further assistance.

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